A commitment to behaving responsibly

	"Companies carry responsibilities that lie beyond the balance sheet, the bottom line and the dividend. But the discharge of those responsibilities can be positively aligned to success in the delivery of conventional financial metric. This is because taking responsibility - for the treatment of our people, the environment, the communities in which we live and work and the way in which we deal with customers and all our counterparties - builds trust which is the basis of a successful and sustainable business." Clive Bannister, Group Chief Executive Officer

Clive Bannister, Group Chief Executive Officer

"Companies carry responsibilities that lie beyond the balance sheet, the bottom line and the dividend.
But the discharge of those responsibilities can be positively aligned to success in the delivery of conventional financial metric. This is because taking responsibility - for the treatment of our people,
the environment, the communities in which we live and work and the way in which we deal with customers and all our counterparties - builds trust which is the basis of a successful and sustainable business."

Clive Bannister, Group Chief Executive Officer

We believe that managing our business responsibly is key to creating long-term value.

During a period of immense change for the business, we have remained steadily committed to the highest standards of corporate conduct. Ensuring we offer excellent customer service and engaging our employees at every level are vital to our future success.

We aim to build a sustainable business model by more closely aligning our Corporate Responsibility activities with our business strategy and Group values. We believe this represents a significant opportunity to satisfy our customers, develop our staff and win trust from our stakeholders.

Please view our Corporate Responsibility report which details what we achieved last year, whilst this section of our website will help show what we are involved in this year, and the initiatives we have chosen to support in our local communities. We are pleased to have joined Business in the Community, and look forward to working with them, to further support our commitment to Corporate Responsibility.