To help you contact the right team for your enquiry, we have split our details as follows:
If you are an institutional investor, or have an enquiry regarding depositary interest or shareholding, please follow this link.
If you require information from the Phoenix Group Communications team, please follow this link.
Staff and General Enquiries
If you want to speak to a named individual or department within the Group, please call 020 3567 9100.
100 St Paul's Churchyard
EC4M 8BU View map of London office
1 Wythall Green Way
B47 6WG View map of Wythall office
32 Commercial Street
Independent Financial Advisers (IFAs)
If you are an IFA and would like details of our life companies and contact details, please follow this link.
If you have a client who needs help tracing their legacy policy, you can use our 'who services your policy' tool to check if it is now managed by the Phoenix Group.
If you are a policyholder and would like contact details in relation to the administration of your policy, please visit customer support.
Customers are at the heart of what we do. We aim to provide a responsible, fair and helpful service to our customers. If something goes wrong, we will rectify it as quickly as possible, keeping our customer informed as we do.
We are committed to continuing to learn about what matters to our customers. Your feedback is important and can be given at any time by e-mailing our Group Chief Executive; Clive Bannister.