Jackie Noakes

Jackie Noakes

Chief Operating Officer

Experience:

Jackie joined the Phoenix Group in September.  In her role as Chief Operating Officer, Jackie will oversee delivery of the change and transformation portfolio.  Prior to joining Phoenix, she spent four years as Group Chief Operating Officer at the Bank of Ireland in Dublin. 

Most of Jackie’s career has been spent working in banking and insurance and at the cross section of finance and technology, with key roles including CEO Mature Savings and Group and IT Shared Services Director at Legal & General and IT Vice President of American Express Bank Business Solution Delivery services.

Jackie enjoys travelling and has developed her career while working in roles with IBM (Australia), Blue Cross & Blue Shield (USA), Sun Alliance (UK), Fireman’s Fund Insurance (USA) and  Ericsson (Sweden). She studied IT and Data Processing at University of Limerick and holds MIT qualifications in Fintech Future Commerce and AI in Business Strategy.

Jackie lives on the south coast near Brighton with her husband and daughter.

Role and responsibilities:

  • evolve and implement the Change Management Framework across the Group
  • enable strategic Change working across the Group to deliver best outcomes for customers
  • evolve the Group Operating Model.