Applying for jobs can be daunting, we're here to help

We want you to be your true self during the application process and give every stage of the recruitment process your best shot.

While the process does vary depending on the role you are applying for; we’ve shared an example application journey to help you prepare.

Online application

We’ll ask you to submit your CV and complete some personal details online.

Your CV should bring your application to life, add some of your character to what you write - your enthusiasm, drive, ambition. Anything that highlights what makes you right for the role you're applying for.

After you’ve sent us your application, we’ll let you know that we’ve received it. Then, after the closing date, we’ll email to let you know what happens next.

Colleagues At A Laptop
two men talking


Our interviews are designed to assess your behaviours for the role you've applied for.

We'll ask you about your previous jobs and how they relate to this one. Go through the job advert beforehand and relate your strengths to the role. The best answers give us real-life examples of how you've used those strengths in a previous job.

In the interview itself, try to take your time, think things through and give an honest answer. If you don't understand a question, just say so.

Workplace adjustments

We’re committed to running a fair and inclusive recruitment process, this includes making workplace adjustments to accommodate your needs. Examples could include additional time during assessments, bringing along any overlays, supporting tools or providing you with the questions in a different format.

Please do let us know if you need anything provided in order to be at your best during the recruitment process and any information you share with us will be confidential. You can talk to your recruiter or alternatively contact us at

When you join us, we have a dedicated accessibility service which allows you to request anything that you may need, such as specific software or hardware. We also have dedicated 'Accessibility Bars' in our London and Edinburgh offices and we're working to set these up in our other locations too.

Frequently asked questions

Do I need a valid work permit?

To work at the Phoenix Group you must have the right to work in the UK and we'll ask you to provide evidence of this as part of the recruitment process. If you require sponsorship to work in the UK, you'll have the opportunity to declare this as part of your online application.

Can I apply for more than one job?

Absolutely! You can also specify which order of preference each application has. However, please be aware that recruitment for each role may move at a different pace.

Why do you monitor diversity information?

You'll be asked to enter diversity information as part of your application; this is purely for diversity reporting and equal opportunity purposes, which is anonymised and is not shared with anyone involved in the recruitment process.

Will you let me know if my application is unsuccessful?

We will, either by email, telephone or SMS.

Can I get feedback if I've been unsuccessful? 

Given the volume of applications we receive, we're sorry to say that we can't commit to providing detailed feedback to everyone who applies for a job with us, however, if you've been interviewed for a role we'll do our best to ensure we feedback to you on your performance.

Got any other questions?

You can contact our recruitment teams:

For roles in the UK:

For roles based in Ireland:

Telephone: (+44) 131 245 1000

Monday to Friday: 9am to 5pm.