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Information about your policy

If you’re a customer and would like to get in touch with us about your policy or to make a complaint, your first port of call should be to contact the company your policy is with. Select the company your policy is with to find the relevant contact details.

If you're unsure who manages your policy, you can use our simple online tool.

Investor relations

If you are an institutional investor and have a query, our Investor Relations team will be able to help you.


If you are a journalist and have a media enquiry, contact our Media team.

Staff and general enquiries

If you want to speak to a named individual or department within the Group, please call our switchboard 020 3567 9100.

PA(GI) and PPI

PA(GI) sold creditor insurance policies, which included Payment Protection Insurance (PPI) through third party agents, including clothing retailer Next Retail Limited.

For information on how to check whether you had PPI on your Next account and what to do if exceptional circumstances have stopped you from making your PPI complaint before the August 2019 deadline, please see our customer support page.

Employment enquiries

To request an employment reference or make another employment enquiry, please contact our People Delivery Team.


We are committed to continuing to learn about what matters to our customers. Your feedback is important and can be given at any time by e-mailing our Customer Relations team. If you would like to make a complaint to our Chief Executive Officer, Andy Briggs, please mark your email as a CEO complaint and it will be shared with him and his team.