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Accountability, transparency and trust

At Phoenix Group, we are committed to ensuring that we are accountable and transparent when processing your personal data. We believe in clear and open communication with all our customers, shareholders, investors and colleagues. Our Privacy Hub is the window to understanding why we ask for your data, how we use the data you share, how we collect it, what rights you have over it and how we keep it safe across all our products and services.

Our data protection commitments

  • You are in control: We understand your data belongs to you and process it transparently.
  • We are transparent: We will explain how we use your data in a clear and jargon-free manner.
  • We keep your date safe: We will protect your data and confidentiality.
  • We do not sell your data: We will never sell your data and will only share it with approved companies that provide you with our products and services.
  • We will use your data ethically and to add value: We will process your personal data to provide you with our services, make you aware of other useful offers and to continuously improve our products and services we provide you.
  • Your rights: We will support you in exercising your data rights.


Privacy Notices

Our Privacy Notices explain when and why we collect personal information about our customers, how we use it, the conditions under which we may share it with others and how we keep it secure. It also explains how you can obtain details of the information we hold about you, and the choices you have about how we use that information.

How to keep your data safe

While we do everything in our power to keep your data secure, there are also some simple steps you can take to protect yourself online.