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If you are a customer with a query, you should contact the company who administers your policy in the first instance.
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The Phoenix Group Board is committed to high standards of Corporate Governance, to protect our customers and shareholders and enhance our performance.
Role of the Chair of the Phoenix Group Holdings plc Board
The Chair of the Group has overall responsibility for the leadership and effective operation of the Board and the Group Chief Executive. Please find the full role profile for the Chair here.
Role of the Group Chief Executive Officer (‘CEO’)
The Group CEO is accountable and reports to the Board and is responsible for running the Group’s business within the authority limits delegated to him or her by the Board. Find the role profile for the Chief Executive Officer here.
Role of the Senior Independent Director
The Senior Independent Director role profile can be found here.
Role of designated Non-Executive Director for Workplace Engagement
The Workplace Engagement Role can be found here
The Board has established this list of Matters Reserved which must go to the Board for approval, subject to any legal or regulatory rights of shareholders.
The Board delegates its powers to Board Committees through Terms of Reference. The Board also delegates its powers to management through Delegations of Authority.
There are Matters Reserved for the boards of directors of the Life Companies as certain decisions are reserved to those boards for approval (e.g. policyholder bonus rates and investment management agreements).
