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Jackie Noakes

Jackie Noakes

Chief Operating Officer

Experience:

Jackie joined Phoenix Group in September 2022 with a wealth of banking and insurance experience. Prior to joining Phoenix Group, she spent four years as Group Chief Operating Officer at the Bank of Ireland in Dublin and Jackie’s other key roles include; CEO Mature Savings and Group and IT Shared Services Director at Legal & General and IT Vice President of American Express Bank Business Solution Delivery services.

Jackie also brings international experience, having held roles with IBM (Australia), Blue Cross & Blue Shield (USA), Sun Alliance (UK), Fireman’s Fund Insurance (USA) and  Ericsson (Sweden). She studied IT and Data Processing at University of Limerick and holds MIT qualifications in Fintech Future Commerce and AI in Business Strategy.

Jackie lives on the south coast near Brighton with her husband and daughter.

Role and responsibilities:

  • Enable strategic Change working across the Group to deliver best outcomes for customers.
  • Evolve and implement the Change Management Framework across the Group.
  • Drive innovation in the use of Information Technology.
  • Ensure Business Resilience through robust Business Continuity and Operational Resilience frameworks.
  • Evolve the Group Operating Model.